Get reminded when a settling-in review is due, send it to the family, then read their answers with a KinderAssist summary and record what you changed.
Childminders who want feedback from families: a settling-in review about a month after a child starts, a yearly survey about your setting, or a written reference. Parents answer in the KinderStart parent app. Sending takes a couple of minutes, and the answers come back to you.
Questionnaires ask parents a short set of open questions and keep their answers against each child. KinderStart reminds you when a settling-in review is due, puts the questionnaire in front of parents, and helps you act on what they say.
About a month after a child starts, your Home screen shows Settling-in review due with the child's name. Tap Send. The start date comes from the child's contract, or from the start date on their profile.
You don't have to set anything up first: the built-in questionnaires come with their own reminders, so the settling-in one appears for every child who starts. Not ready yet? Tap Dismiss and it goes away on that device.
Each questionnaire carries its own reminder, set under
Remind me to send itwhen you write it. Choose
After a child starts,
After a child leavesor
Every so often, then a number and days, weeks or months. The built-in ones start at four weeks after a child starts, a week after a child leaves, and every twelve months for the yearly survey. Choose
Neverfor a one-off.
The Settling-in review opens with that child's family already chosen. The questions are open-ended, so parents write about their experience instead of ticking boxes. Tap Add question to ask something of your own, then tap Save.
Open Tools, then Questionnaires, and tap the draft. Tap Send. The child you started from is already chosen, so tap Send again. The list shows how many families have answered.
A sent questionnaire can't be edited. To fix a draft, open it and change it, or tap the menu and choose
Delete draft. To reuse a questionnaire you've already sent, tap
Duplicateon it.
When the parent opens the app, the questionnaire is waiting at the top of their feed. One tap opens it. It's also in Documents & Contracts, under Feedback.
They write their answers, and can give an overall rating. Questions marked with a star must be answered. Their answers are saved on their phone as they type, so nothing is lost if they're interrupted.
When they tap Submit, the answers reach you straight away, kept against the child with the date.
Open the questionnaire and tap
Remind familiesunder
Not answered yet. Each family can be reminded once a day.
In Questionnaires, tap the questionnaire. By family shows each child's answers together, with who answered and when. By question puts every family's answer to one question side by side, with the average rating.
Tap Summarise with KinderAssist for what families value, what to look at, and ideas to consider. Tap Summarise on one family's answers for just theirs.
Summaries use KinderAssist, so it needs to be switched on in
Business Settings,
AI Settings. Each summary uses a few of your KinderAssist credits.
Under What you changed, tap Add what you changed and write what you did as a result, like sending a photo on each child's first morning. It's kept with the questionnaire, whatever its status.
Tap Export PDF for the answers and what you changed, in one document. When you've heard from everyone, tap Close, and parents can no longer answer.
In
Questionnaires, tap
New questionnaireand choose the
Settling-in review, a yearly
Parent survey,
Leaving feedbackfor a child who is moving on, a
Parent reference, or a blank questionnaire. Turn on
One answer per familyfor general surveys, so parents with more than one child answer once, and
Anonymous answersif you don't need names.
Leaving feedback goes to a child's family after they've moved on: a reminder appears a week after you mark them as left, and sending works even though the child is no longer with you.
Open questions get real feedback, and inspectors want to see what parents say in their own words. The reminder means settling-in reviews happen when they're useful, not when you remember. Recording what you changed closes the loop: you can show what families told you and what you did about it, and in Scotland the feedback also goes into your Care Inspectorate self-evaluation export.
Next guide
Creating an inspector evidence pack
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KinderStart strives for accuracy. Competitor features and pricing comparisons are based on publicly available information as of May 2026. Details are subject to change by respective providers.